IT & AV Manager
Fotografiska IT & AV Manager is responsible for the museum networking systems (both physical and cloud based), the AV and computer hardware, the software and Saas operations and the overall IT & AV budget. The objective is to ensure the best SLA possible with a high reliability – ensuring a consistent and satisfactory experience from both employees and museum visitors.
Main Responsibilities:
Managing Fotografiska networks
Overall responsibility for all IT infrastructure in Fotografiska Shanghai networks (broadband, LAN, VLAN, Wi-Fi, printer, POS network, fire and security…). This includes the management of the IT Server room and server set-up. The AV/IT manager is the main system Administrator.
Manage the relationship with the ISP provider and ensure that we are getting the contracted performance level or better – including if required on international internet traffic.
The responsibility includes regular monitoring and maintenance, testing, optimization, modifications and updated design – in a way to ensure that the uptime of the network is at SLA. The AV & IT Manager will also develop a security strategy to protect the company against possible hacking/other IT related risks and ensure that a crisis management program is in place (including back-up of all critical data)
Manage AV, Computers and other hardware
Overall responsibility for all owned AV equipment used within Fotografiska Shanghai: Screens and signage, audio and visual equipment (immersive space, retail, event, F&B), employees computers & printers, other devices. Responsibility include specifications, procurement, installation, performance monitoring, maintenance, upgrade, decommissioning…
Manage the software and Saas platforms / including support to staff
The AV/IT manager supervises the installation and onboarding of staff with the company approved software suite: Microsoft 365, Wechat work (tbc) and others.
Provide basic technical support for specific purpose software and saas such as Watchout (Exhibitions), Flipos, (Ticketing Operation, Food & Beverage & Retail), Raina (Music & Programming), and an overall customer management system currently in development.
The AV/IT manager manages the hot/line for employees and is responsible for the contacts to 3rd party vendors.
The AV/IT manager manages user accounts in coordination with the HR team, including for usage policy and access rights.
Manage the events and performance spaces
The AV/IT Manager will work closely with sound, light, and image engineers during events as well as external customers and suppliers, both for services and hardware.
Others
Provide the IT/AV budget and monitor its implementation. Create and manage day-to-day expenses related to the above and oversee any capital expense budget for additional in-house systems as needed.
Assist in the development and upkeep of standard operating procedures for the responsibilities described above.
Ensure that safety is an important consideration and that every safety incidents are being reported.
Convene and collaborate in the Community of Practice with Technology Managers from other workplaces within the Fotografiska group.
Acquire and maintain the necessary accreditations or qualifications for the responsibilities described above.
Attend customer meetings to sort out the need for technology for Fotografiska Shanghai.
Qualifications:
Academic degree or professional qualification IT related, computer science, civil engineering or similar
Excellent communication skill in Mandarin and English verbal, listening and writing
An average of 5+ years of contributing and supporting start up and fast-paced environments
Strong mechanical understanding of industry-standard POS and Wi-Fi/technology systems with a constant pulse of technology changes to maintain the highest standards of an elite environment.
Strong networking background with the ability to clearly articulate and maintain with external vendors networking systems from acting as a traditional call/help center to addressing network challenges in real time.
Presentation-savvy: the ability to articulate the needs of the building and make clear and reasonable recommendations for changes or upgrades.
Ability to soften tense moments around technology and networking challenges within a challenging work environment and executive staff.
Able to work on some nights, weekends and holiday.
Perform other ad hoc tasks or projects as assigned by leadership team as needed.
欢迎加入我们！请发送简历至：
jennifer.jiang@fotografiska.sh 并备注职位。
About Fotografiska
Anything but an ordinary museum. Fotografiska is becoming a global cultural institution with already three locations (Stockholm, New-York and Tallin) to be complemented by expansion in Shanghai, Berlin and Miami.
Fotografiska’s goals are simple: to inspire a more conscious world through the power of photography, to bring people together, raise awareness and create positive change. The museum showcases the greatest photographers, whether they’re emerging artists or already established internationally.
Slated to open in the second half of 2023, Fotografiska Shanghai, is the brand’s first Asian flagship and “port of entry” into the region. Beyond Shanghai, the objective is to demonstrate the scalability of the integrated concept of Fotografiska by opening three additional museums in China within the next four years and developing a large and engaging presence.
并非寻常之展览馆。Fotografiska正在逐渐发展成为一家全球文化机构，目前已在斯德哥尔摩、纽约和塔林设有三个场馆，而在上海、柏林和迈阿密的扩张计划即将启动。
Fotografiska的目标非常简单：通过摄影的力量激发更加有觉知的世界，聚集人们的心灵，唤起意识并创造积极的变革。我们的展览馆展示着最伟大的摄影师作品，无论是新兴艺术家还是在国际上已经崭露头角的艺术家。
预计于2023年下半年开幕的Fotografiska上海将成为该品牌在亚洲的首个旗舰，也是进入该地区的重要门户。而除了上海，我们的目标是在未来四年内在中国开设另外三家展览馆，以展示Fotografiska整合概念的可扩展性。