Job purpose:

• The Customer Success Engineer will work with our customers to drive business value using our cloud platform. You will play a leading role in engaging with customers to help turn their data into value when applying the company IIoT and AI tools.  You will be part of a global digital team with a local responsibility.

Main responsibility:

• Understand our customers’ technical and business requirements to produce project specifications (incl. technical architectures, data connection, deployment plans etc.)
• Define and implement the customer solutions (incl. data collection, dashboard creation, users onboarding, users training and identifying continuous improvements)
• Connect production machinery with gateway-solutions with our cloud and help convert ‘raw-data’ to meaningful ‘smart-data’, also on site in a production environment.
• Engage with customers to ensure positive outcomes and post-sales value.
• Be the local technical leader responsible for driving customer installations in collaboration with Project Management and Product Experts
• Collaborate with Product Development, Sales, Project Management and Technical Support teams to resolve technical issues and provide customer feedback.
• Assist with planning, deployment, documentation, and maintenance of our solutions.
• Provide product demos, sales support and training to internal and external audiences.

Requirements:

• A degree in Engineering (mechanical/industrial/foundry technology/electrical) or similar education
• Work experience as a production, process, or plant engineer.
• Proven customer management skills.
• Experience of working with Linux.
• Knowledge of programming languages such as python; cloud services, computer networks, IoT protocols such as MQTT, OPC -UA, software version management or software deployment is a plus.
• Fast learner that can quickly grasp technological and business value drivers.
• Strong communication and interpersonal skills with the ability to articulate technical concepts or recommendations clearly to customers (across levels).
• High level of social competence and team spirit, ideally with past international exposure.
• Self-driven and highly motivated hands-on mentality and leadership traits.
• Passion for driving business value to customers through new digital technologies.
• Good written and verbal English skills.
• Willingness to travel.

If you are interested in exploring the role, please contact Lynn via Lynn.Li@access-people.com