Main purpose of the job / Mission岗位 / 任务 目标

A role in marketing team, is the process owner of OneCRM, Lead Management, Voice of Customer and Customer Segmentation in North East Asia cluster, with responsibility on supporting business managers with commercial data analysis and insights.

Key tasks主要工作职责

1. Drive OneCRM & leads management process implementation in NEA/China

2. Develop tools and dashboard to enhance data-driven sales management.
3. Implement customer segmentation and "4 way to market" model in NEA
4. Identifying clear customer-related data patterns and combining it for creating business impact
5. Implementing a coherent Voice of the Customer program, e.g. customer experience survey, and work with business team on customer insights and improvement actions

6. Lead and develop commercial excellence team

Competencies, experience and attitudes to do the job 岗位所需技能、经验及态度

Knowledge:

• B.A. or master degree in data analyst / or Finance / Economy
• At least 6 years of fulltime working experience in business analysis or relevant experience with demonstrated analytical capability

Skills:

• Strong competence on data, passionate on working with complex datasets and ability to translate date into actionable insights to support strategic decisions
• Capable with end-to end analytics development experience in data mining, data analytics, business analysis advanced working knowledge of data retrieving and processing
• Good business acumen, to drive the opportunities into actions together with business team
• Strong knowledge on MS Office tools, proficiency in excel and data visualization tools (e.g. Power BI, Tableau, etc)
• Experience in CRM and leads management
• Proactive personality and good communication skills

Motivation:

Is driven by achieving results.

Key relationships重要工作关系

Internal内部协调关系：marketing manager, division manager, BU managers, sales team, IT team customer support team, central organization, operations, and other functions External

外部协调关系： customers

Responsibilities 责任对象

Directly responsible for 直接责任对象 / 直接上级:  Head of marketing, North East Asia

Please send your CV to 简历请发送至： TA.China@alfalaval.com