Duties/Responsibilities:

      Customer's Relationship

• Develop corporate relationships with customers by means of consultation, follow-up, preparing proposals, service and terms agreement negotiations, quotations.
• Liaise with customers to understand their needs and make appropriate recommendations by providing latest updates on new or existing products to maximize sales opportunities.
• Represent the client and on the other hand put yourself in customer's shoes, handle issues in the best interest of both customer and company
• Provide Sales Trainings on product knowledge and sales features to the customer when necessary
• Search and develop new accounts in the assigned region: Active and Passive Prospects
• Handle customers' requests and enquiries regarding new products and projects
• Prepare and send Company/Product presentations/Product proposal tailored to each customer
• Manage each customer's portfolio, update and maintain. Same for serious leads with positive perspectives
• Negotiate quotations with the customer and update the CRM
• Financial follow up of each account, credit insurance and payment follow up.
• Conduct market research by means of communication with the customer and internet.
• Organize customers' visits to the factory, hold meetings, prepare the showrooms and write Meeting Summaries and Action Plans
• Coordinate with Customer Service the samples required to develop existing customer and prospect's accounts.
• Participate in Exhibitions representing the company.

     Brand Management (Marketing)

• Increase the company’s brands awareness by means of marketing support to branded distributors
• Increase OEM brands awareness by means of marketing support to OEM clients
• Communicate with Marketing department to ensure marketing materials are up to date and on the server
• Confirm and sign packaging before the production.
• Provide technical product information upon customer's request

     Customer Service Management (Internal)

• Oversee and supervise Customer Service team communications with customers of the assigned region.
• Monitor and ensure accurate pricing, service order to customers.
• Handle incidents, find solutions and troubleshoot problems
• Work closely with Product Development, to ensure all product information is correct, complete and ready-to-use for Customer Service team and properly input in CRM files.
• Samples Management' provide exact, correct information to Customer Service team to prepare the samples requested/offered to customers.
• The list is non-exclusive of any other activity not listed but related to the main purpose of the position: sales and market development.

     Required Skills/Abilities/Education/Experience:

• Excellent communications skills, attention to detail and strong organizational skills
• English must be fluent, Japanese and/or Korean a plus
• B2B Industrial/Consumer Goods experience is must
• Service oriented, following through on commitments and promises
• Good negotiation skills and commercial abilities.
• Open personality, used to cold door calls.
• Ability to work with all levels within the organization and build strong relationships
• Exercises influence at many levels with internal and external customers
• Can identify alternative solutions when necessary

• Bachelor’s degree (master’s degree will be a plus).
• 3+ years of Customer Service/Account Management experience.
• Previous working experience in Japan and/or Korea is a plus.
• Good analytical skills & ability to work under pressure.
• Dependable, reliable and hardworking.
• Proficiency in MS Word, Excel, PowerPoint, Outlook, Teams.